FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions page has a mission to provide our customers with answers to the most frequent questions. We tried to enlarge common list of questions for your convenience.
WHAT SHIPPING METHODS DO YOU OFFER?
Currently there are two different shipping methods available: Regular Airmail delivery and Express Courier (EMS) delivery. Courier delivery is currently available for the US and CANADA customers only.
Regular Airmail is a cheaper and reliable option. However, orders sent by Regular Airmail take more time to get delivered.
Courier delivery is much faster and provides a benefit of being able to track your parcel in real time via the USPS website. Tracking information becomes available soon after the order has been dispatched and is updated throughout the whole delivery period.
Note that although Regular Airmail is trackable in most cases as well, tracking information becomes available only on delivery (or attempted delivery) of the order. This allows us to see if your order was indeed successfully delivered, also provide your exact delivery time.
WHAT ARE YOUR SHIPPING RATES AND POLICIES?
At the moment we offer 2 shipping options:
- Regular Airmail delivery (2 – 5 days)
- Express Courier delivery via USPS (1 – 3 days)
- Fast and discreet night shipping (Just Within US)
Please note that Courier delivery currently is available for the US and CANADA customers only and is fully trackable via USPS.
Once your order has been shipped, we will send you an e-mail to notify you that your product has left our facility. From this point your product is only 2-14 days (depending on the shipping method chosen) from arriving at your home or office.
Please note that orders are shipped on business days only (Monday to Friday, with the exception of public holidays).
You can see all our shipping rates and other information after selecting a particular product.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally, to most countries of the world.
WHAT IS DELIVERY INSURANCE?
We are proud to offer free delivery insurance in case you order amount is $200.00 or more. This means that in an unlikely event that any problems occur with your order, we will reship it for free and you will not have to bear any shipping fees or any other additional charges.
If your order amount is below $200, we provide delivery insurance at the cost of only $4.95.
HOW WILL MY PRODUCTS BE PACKAGED?
Your order will be packaged discreetly for your privacy and protection with a MERCURY SEAL.
WHERE ARE PRODUCTS SHIPPED FROM?
The products we offer are produced at several licensed facilities located in the USA and India, the world’s largest generic drugs manufacturer and a renowned brand-name drugs manufacturer. The whole manufacturing process is regulated by the US Food and Drug Administration (FDA) and other relevant authorities.
WHAT IS YOUR RETURN POLICY?
If for some reasons you are not completely happy with your purchase or you have never received it, we will reship the package or refund your payment. We can also exchange your purchase. Please use our customer support ticket page, and we will readily assist you with your problem.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Currently we accept payments by Bitcoin ,Paypal, Western Union, and Moneygram
HOW DO I PLACE AN ORDER?
You can find the product by using:
- – Search field
- – Most Popular Product list
- – Product Categories
- – All Products list
- – Alphabetical Product list
Choose the proper dosage and quantity, press “Add to cart”. When clicking on “Checkout” button, you will be taken to our secure server where you can securely fill in shipping and billing details and process your order.
WHAT HAPPENS ONCE I SUBMIT MY ORDER?
If your Payment is accepted and your order was successfully completed, you will immediately receive an order confirmation e-mail and another e-mail once your order has been dispatched.
HOW DO I CHECK MY ORDER STATUS?
After making your purchase you will get an e-mail containing tracking information for your order. This e-mail contains information about the purchase and a link to our customer support ticket page where you can track the status of your order.